PRIVACY POLICY

Hyperbix is an AI development company providing end-to-end AI development and engineering services, including custom AI development, AI chatbot development, Generative AI, AI Agent development, AI integration, LLM development, RAG development, AI automation, enterprise AI development, AI consulting, and related services.

For privacy-related questions or requests, you may contact us at:

Email: [email protected]
Website: https://www.hyperbix.com/
Company: Hyperbix

If applicable law requires a specific data controller, representative, or Data Protection Officer, the relevant details will be provided here.

We collect information that you voluntarily provide to us, as well as certain information that may be collected automatically when you use our website.

2.1 Information You Provide Through Our Inquiry Form

When you contact Hyperbix regarding an AI project, we may collect:

• Full Name
• Business Email Address
• Country
• Phone Number
• The AI solution you are interested in
• Information about your project, requirements, objectives, challenges, or proposed use case

The information you provide in the project description may contain additional information about your business, technology environment, workflows, or requirements.

2.2 Communications

If you contact us by email, telephone, messaging platform, or another communication channel, we may collect information contained in those communications, including your contact details and the contents of your inquiry.

2.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on our website. This may include:

• IP address
• Approximate geographic location derived from IP address
• Pages visited
• Referring pages
• Date and time of access
• Website interaction information
• Diagnostic and security information

The exact categories collected depend on the analytics, security, hosting, cookie, and other technologies actually deployed on the website.

We use information collected through our website for legitimate business purposes, including to:

• Respond to your inquiries and requests.
• Understand your AI development requirements.
• Evaluate whether Hyperbix can provide the services you are seeking.
• Contact you regarding your inquiry.
• Arrange consultations, discovery calls, demonstrations, or project discussions.
• Prepare proposals, estimates, statements of work, or other business communications.
• Provide and improve our services.
• Maintain, secure, troubleshoot, and improve our website.
• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity.
• Comply with applicable legal, regulatory, accounting, and contractual obligations.
• Establish, exercise, or defend legal claims and rights.
• Maintain appropriate business records.

We will not use information submitted through our project inquiry form for unrelated purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

The “Tell us about your project” field is intended to help our team understand your requirements and determine how we may assist you.

Please do not submit passwords, authentication credentials, API keys, private encryption keys, financial account credentials, highly sensitive personal information, confidential trade secrets, or other information that you do not want transmitted through a website inquiry form.

If you need to provide confidential technical, commercial, personal, or regulated information for an actual project, we can establish an appropriate secure communication or contractual process before such information is shared.

Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Consent, where you have provided consent;
• Steps taken at your request, such as responding to an inquiry or discussing a potential engagement;
• Performance of a contract, where processing is necessary to enter into or perform a contractual relationship;
• Legitimate interests, where permitted by applicable law and where our interests are not overridden by your privacy rights;
• Legal obligations, where processing is necessary to comply with applicable law or lawful requests; and
• Other lawful grounds available under applicable privacy legislation.

Where processing is based on consent, you may withdraw that consent subject to applicable legal limitations. Withdrawal will not affect processing that occurred lawfully before withdrawal.

India's Digital Personal Data Protection Act provides for processing based on consent or certain legitimate uses and contains provisions concerning notice, consent, access, correction, erasure, and grievance redressal.

We do not disclose your personal information indiscriminately.

We may share information with trusted third parties where reasonably necessary to operate our business, respond to your inquiry, provide services, maintain our website, or comply with law.

These parties may include:

• Website hosting and infrastructure providers;
• Business email and communication providers;
• Customer relationship management and lead-management platforms;
• Security, fraud-prevention, and spam-prevention providers;
• Analytics and website performance providers;
• Cloud infrastructure providers;
• Professional advisers, including legal, accounting, and consulting advisers;
• Government authorities or regulators where legally required; and
• Other service providers acting on our behalf.

Where appropriate, we seek to require service providers to process information only for authorized purposes and to apply appropriate confidentiality and security safeguards.

Hyperbix does not sell your personal information to third parties for money.

If Hyperbix ever introduces practices that constitute “sale” or “sharing” of personal information under a particular privacy law, this Privacy Policy will be updated and any legally required choice mechanisms will be provided.

Hyperbix may work with clients, suppliers, technology providers, and service providers located in different countries.

As a result, your personal information may be processed or stored in a country other than the country in which you reside.

Where applicable law restricts international transfers of personal information, Hyperbix will take appropriate measures required by that law, which may include contractual safeguards, adequacy mechanisms, consent, or another legally recognized transfer mechanism.

We take reasonable and appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the circumstances, safeguards may include:

• Encryption in transit and, where appropriate, at rest;
• Access controls;
• Authentication mechanisms;
• Role-based access;
• Monitoring and logging;
• Secure cloud infrastructure;
• Security testing and maintenance;
• Confidentiality obligations; and
• Incident response procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to and manage your inquiry;
• Maintain appropriate business and communication records;
• Perform contractual obligations;
• Resolve disputes;
• Establish or defend legal claims;
• Comply with legal and regulatory requirements; or
• Protect our legitimate business interests.

As a general internal guideline, inquiry information may be retained for a reasonable period after the last meaningful interaction and may be deleted or anonymized when it is no longer reasonably required, subject to legal, contractual, security, and business requirements.

Retention periods may differ depending on the type of information and the reason for processing.

Our website may use cookies and similar technologies to support website functionality, security, analytics, performance, and user experience.

Depending on the technologies actually implemented, these may include:

• Essential cookies;
• Analytics cookies;
• Performance technologies;
• Security technologies; and
• Other similar technologies.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies.

You may also be able to control cookies through your browser or device settings.

Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion or erasure of personal information;
• Withdraw consent where processing is based on consent;
• Request restriction of certain processing;
• Object to certain processing;
• Request portability of certain information;
• Lodge a complaint with an applicable privacy regulator or authority; and
• Receive information about how your personal information is collected, used, and disclosed.

Not all rights apply in every circumstance, and legal exceptions may apply.

India's DPDP framework expressly provides for rights including access to information, correction and erasure, and grievance redressal.

Our website and services are intended primarily for businesses and professional users.

We do not knowingly solicit personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

Our website may contain links to third-party websites, platforms, social networks, or services.

Hyperbix is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information to that service.

If you have questions, concerns, or requests regarding this Privacy Policy or the way Hyperbix handles personal information, please contact:

Hyperbix
Privacy & Data Protection Team
Email: [email protected]
Website: https://www.hyperbix.com/